Performance Based Contract (PBC) for Non-Revenue Water (NRW) in Amman areas

(C-T-20-0010-FARA PHASE II)

Detailed Description of Project

Following the National Water Strategy 2016 – 2025, the Ministry of Water and Irrigation (MWI) placed NRW reduction as one of their highest priorities to sustain the water sector in the medium to long-term.

With the understanding that the overall percentage of NRW in Amman governorate during 2019 was 38%, the intention of Miyahuna is to achieve sustainable reduction of water losses, save water for improvement of services, reduce financial losses resulted from water loss and increase the revenues generated from customer billing.

To achieve these objectives, Miyahuna and Orient have signed a win-win agreement in Aug 2020, where Miyahuna will achieve reduction of water losses, save water for improvement of services, reduce financial losses resulted from water loss, increase the revenues generated from customer billing and learn from the experience built by this transaction. This performance-based project is linked with performance targets (KPIs) and associated with performance incentives related to NRW reduction, debt recovery and additional revenues generated (such as: wastewater additional fees, etc).


This project includes the following main activities:


  • Leak detection using advanced technology,
  • Maintaining and operating water networks,
  • Reading and billing subscribers’ water meters,
  • Managing pressures in the water network,
  • Detecting illegal water uses,
  • Replacing defected and old water meters,
  • Encouraging subscribers to pay their financial obligations to Miyahuna, and
  • Many other activities that contribute to reducing the percentage of water loss, improving revenues and improving the level of services provided to subscribers.

Type of Services Provided

Orient undertook the following main activities or proposed to Miyahuna and implemented improvements in the following main areas:

  • Established the NRW baseline in the four distribution zones (DZs) comprising the project area using TEMETRA drive-by solution and employed advanced quality assurance (QA) techniques,
  • Surveyed customers and developed the final customers list with updated customers’ locations and reading routes with updated CIS and GIS databases,
  • Developed all required protocols that governs the relation between Orient and Miyahuna, such as operation, maintenance, bulk water meter reading and maintenance, emergency cases, customer services, etc
  • Developed leak detection plans and started its implementation,
  • Pinpointed leaks for burst/ breaks complaints and supervised its repair works,
  • Orient is building the Hydraulic models for the water network in the project area including calibrating the hydraulic models,
  • For all No Water Complaints (>30 cases), Orient Studied and proposed network improvements and supervised its implementation.
  • Responded to all customers complaints,
  • Orient is implementing planned leak detection activities and supervising repair works for the located leaks,
  • Replacing of defected water meters and aged meters according to agreed-upon criteria.
  • Presented project status and findings to key stakeholders.
  • Developed Monthly, quarterly and annual progress reporting

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Client Jordan Water Company (Miyahuna)
Country Jordan
Overall Project Value (USD) 9.6 Million for consultancy services
Proportion carried out by Candidate (%) 100%
No of Staff Provided 364
Origin of Funding USAID/ FARA II
Date 2020 – 2024 ongoing
Partners -